Airbnb reviews are an important part of the platform, helping potential guests decide which listings to book. However, sometimes guests leave negative reviews that are unfair or inaccurate. If you’re a host, there are a few things you can do to try to remove or contest these reviews.

Reporting a negative review

The first step is to report the review to Airbnb. You can do this by going to the review on your profile and clicking the “Report” button. Airbnb will review the report and determine whether the review violates their Review Policy. If it does, Airbnb may remove the review.

Contesting a negative review

If you believe that a negative review is unfair or inaccurate, you can contest it with Airbnb. To do this, you’ll need to provide evidence to support your claim. This evidence could include photos, messages with the guest, or other documentation.

To contest a review, go to your Airbnb profile and click the “Help” button. Then, click “Report a new issue” and select “Review.” From there, you’ll be able to provide your evidence and explain why you believe the review should be removed.

Airbnb will review your contestation and determine whether the review should be removed. If the review is removed, Airbnb will notify you and the guest.

Tips for getting a negative review removed

Here are a few tips for getting a negative review removed:

  • Be sure to report the review promptly. Airbnb is more likely to remove a review if it’s reported within a few days of being published.
  • Provide clear and concise evidence to support your claim. The more evidence you can provide, the more likely Airbnb is to remove the review.
  • Be respectful in your communication with Airbnb. Even if you’re frustrated, it’s important to be polite and professional in your communication.

What if my negative review isn’t removed?

If your negative review isn’t removed, there are a few things you can do:

  • Respond to the review publicly. This is your opportunity to share your own perspective on the situation and to address any concerns that the guest raised.
  • Be proactive in getting positive reviews. The more positive reviews you have, the less impact a negative review will have on your overall rating.
  • Provide excellent customer service to your guests. This will help to reduce the chances of guests leaving negative reviews in the first place.

It’s important to remember that Airbnb’s goal is to create a fair and balanced review system for both hosts and guests. If you believe that a negative review is unfair or inaccurate, Airbnb will review your case and take appropriate action.