If you discover damage to your vacation rental during or after a guest’s stay, you can file a damage claim with Vrbo or Airbnb. Both platforms have similar processes for filing claims, but there are a few key differences.

Vrbo

To file a damage claim with Vrbo, you will need to:

  1. Log in to your Vrbo account and go to your Inbox.
  2. Select the reservation for the guest who caused the damage.
  3. Click on the Damage Protection tab.
  4. Click on the Report Damage button.
  5. Fill out the damage report form and attach any supporting documentation, such as photos or videos of the damage.
  6. Click on the Submit button.

Vrbo will then review your claim and contact you within 72 hours to discuss your options. If your claim is approved, you will be compensated for the cost of repairs or replacement, up to the amount of your security deposit.

Airbnb

To file a damage claim with Airbnb, you will need to:

  1. Log in to your Airbnb account and go to the Resolution Center.
  2. Select the reservation for the guest who caused the damage.
  3. Click on the Request Compensation for Damages button.
  4. Fill out the damage report form and attach any supporting documentation, such as photos or videos of the damage.
  5. Click on the Submit button.

Airbnb will then review your claim and contact you within 48 hours to discuss your options. If your claim is approved, you will be compensated for the cost of repairs or replacement, up to the amount of your security deposit.

Tips for Filing a Damage Claim

Here are a few tips for filing a damage claim with Vrbo or Airbnb:

  • Be as detailed as possible in your damage report. Include the date and time of the damage, as well as a description of the damage and how it occurred.
  • Attach photos and videos of the damage to your report. This will help Vrbo or Airbnb to assess the damage and determine the appropriate compensation.
  • Be responsive to Vrbo or Airbnb’s communications. If they have any questions about your claim, be sure to respond promptly.

By following these tips, you can increase your chances of having your damage claim approved and receiving compensation for the damage.